Terms of Use

These Terms of Use govern your access to MyHealthVaultAI, including its mobile applications and web portal. MyHealthVaultAI is a product of Sterling Health Technologies. By creating an account or using the service, you agree to these terms and our Privacy Policy.

1. Informational health organization tool

MyHealthVaultAI helps users organize medications, reminders, appointments, documents, recordings, and visit summaries. It is not a medical device, emergency service, healthcare provider, pharmacy, or substitute for professional medical advice, diagnosis, or treatment.

Do not delay or disregard professional advice because of information in the service. For a medical emergency, call local emergency services. Confirm medication names, doses, schedules, changes, warnings, and care instructions with a qualified healthcare professional before acting.

2. AI, transcription, and OCR

Transcriptions, document extractions, summaries, alerts, and proposed medication changes may be incomplete or incorrect. They are provided for user review and are not automatically approved medical instructions. You are responsible for comparing generated information with the original source and confirming it with your clinician or pharmacist.

3. Recording consent

You may record a visit only when you have all permissions required by the laws that apply where the recording occurs. Recording-consent laws vary. You are solely responsible for notifying participants and obtaining valid consent before recording or uploading a conversation.

4. Accounts and authorized access

You must provide accurate account information and protect your credentials. Patients control invitations and permissions for caregivers or providers. Invitees may access only the patient records and functions authorized for them. You may not access, upload, record, or share another person's information without permission.

The service is not intended for children under 13. A minor who is legally permitted to use the service should do so only with appropriate parent or guardian involvement.

5. Subscriptions and purchases

Optional Pro subscriptions may be offered through Apple App Store or Google Play. Prices, trial terms, billing periods, and renewal details are shown before purchase. Subscriptions renew automatically unless canceled through the applicable store account before renewal. Deleting a MyHealthVaultAI account does not automatically cancel an App Store or Google Play subscription. Store refund and cancellation rules apply.

6. Acceptable use

You may not misuse the service, attempt unauthorized access, interfere with security, introduce malicious code, reverse engineer protected portions of the service, use the service to violate law or another person's rights, or present generated content as verified clinical advice.

7. Your content

You retain ownership of information you submit. You grant us a limited permission to process, transmit, and store that information only as needed to provide, secure, maintain, and improve the service, subject to the Privacy Policy and your authorized sharing choices.

8. Availability and changes

We may update, suspend, or discontinue features and may restrict access when needed for security, legal compliance, maintenance, or misuse prevention. We do not guarantee that the service will always be uninterrupted or error-free.

9. Disclaimers and limitation of liability

To the extent permitted by law, the service is provided “as is” and “as available.” Sterling Health Technologies disclaims implied warranties and is not liable for indirect, incidental, special, consequential, or punitive damages arising from use of the service. Nothing in these terms limits rights or liabilities that cannot legally be limited.

10. Account termination

You may stop using the service at any time and may delete your account through the in-app Settings screen or the secure web portal. We may suspend or terminate access for material violations of these terms, unlawful conduct, or security risk.

11. Contact

Questions about these terms may be sent to support@myhealthvaultai.com.

For product help, visit the Support page.