Account and sign-in
Get help creating an account, signing in, switching patients, accepting a care invitation, or signing out.
MyHealthVaultAI Support
How can we help?
For product help, privacy questions, accessibility assistance, or account issues, email our support team. Do not include passwords or unnecessary health information.
Email support@myhealthvaultai.comMedication reminders
Check notification permission, medication times, time zone, and device notification settings if a reminder does not appear.
Visit recording and summaries
Confirm microphone permission and participant consent before recording. AI transcripts and summaries should always be compared with the original visit instructions.
Documents and medication labels
Use a clear, well-lit image or PDF. Review every extracted field before saving it to the health record.
Subscriptions
Purchases and cancellations are managed through Apple App Store or Google Play. Use Restore Purchases in the app if an active Pro subscription is not recognized.
Privacy and account deletion
Sign in and open Settings to delete the account from the app, or use the secure portal deletion path. Contact support if the process does not complete.
Not for emergencies
MyHealthVaultAI support cannot provide medical advice or emergency assistance. Call local emergency services for an urgent medical concern.